Nexus Implements a Self-Serve Portal for 16,000 Employees of a Leading Government Agency

About the Company 

This leading government agency is part of the suburban ring of Washington, D.C., and serves a large and diverse population.

Goal

The agency aimed to improve information access and management for its 16,000 employees by creating an intuitive, user-friendly enterprise portal.

Problem 

• Navigating a vast data archive of over 20 terabytes was cumbersome and inefficient under the existing system.
• Employees struggled to find necessary information without knowing its location within the traditional departmental hierarchy.
• The portal needed to integrate multiple technological solutions and support the diverse needs of various county agencies.

Solution 

• Nexus developed a SharePoint-based portal structured around topics and taxonomies, enhancing the ease of information discovery.
• Implemented enterprise search and intuitive navigation features, such as topic taxonomy, tag clouds, and a unified search mechanism, to handle large data volumes efficiently.
• Designed a custom portal with varying access levels for project collaboration, departmental communication, and county-wide information dissemination, using Web 2.0 technologies like wikis and blogs for enhanced interaction.
• Ensured Section 508 compliance and provided comprehensive training to support the transition and ongoing use of the new system.

Results 

• Employees have rapid access to vital information, significantly enhancing job performance and saving time and money for the county and taxpayers.
• The new portal facilitates employee collaboration and is a centralized hub for work products, improving organizational efficiency.
• Enhanced features allow employees to provide feedback directly to supervisors and county leaders, fostering better communication and responsiveness within the county.
• The integration of Web 2.0 technologies, such as wikis and blogs, personalizes the user experience, enabling employees to contribute content and engage more actively.

Conclusion

Nexus developed a strong partnership with the agency to provide world-class IT development and outsourcing. Nexus continues to work to modernize its data operations and contain costs.